Last updated: May 2026
Waslati is a platform that connects buyers with independent sellers (creators). Waslati does not sell products or services directly. All transactions are between the buyer and the individual seller on our platform.
Since Waslati acts solely as a payment facilitator, refund and return decisions are at the sole discretion of the individual seller. Sellers are expected to respond to refund requests within 3 business days. Sellers who are repeatedly unresponsive to legitimate refund requests may be flagged and suspended. Buyers are advised to contact their bank if a seller remains unresponsive after 3 business days.
If a seller fails to deliver an order, the buyer's first step is to contact the seller directly via the WhatsApp button on their Waslati page. If the issue is unresolved within 3 business days, the buyer may file a chargeback with their bank or card issuer. Waslati will cooperate with bank dispute investigations by providing available transaction records. Waslati reserves the right to suspend sellers with documented non-delivery complaints.
If you wish to request a refund, contact the seller directly via the WhatsApp button on their Waslati page. Waslati is not responsible for resolving disputes between buyers and sellers, but we encourage sellers to handle refund requests fairly and promptly. If the seller is unresponsive after 3 business days, buyers may escalate by contacting support@waslati.com or filing a chargeback with their bank.
Digital products and services — including but not limited to designs, consulting sessions, digital content, and downloadable files — are non-refundable by nature once delivered. Sellers offering digital goods must clearly state in their product description whether the item is digital or physical. Buyers should review product descriptions carefully before purchasing. Waslati is not liable for buyer dissatisfaction with digital goods that have been delivered as described.
The 5% platform fee charged by Waslati on each transaction is non-refundable, as it covers payment processing and platform maintenance costs.
If a payment was charged more than once due to a technical error, or if a payment was deducted but the order was not confirmed, please contact us at support@waslati.com and we will investigate and process a refund within 5 business days.
If you believe an unauthorized transaction was made through your payment method, contact us immediately at support@waslati.com. We take fraud seriously and will work with our payment processor Moyasar to resolve the issue.
Buyers and sellers can report fraudulent sellers, non-delivery, or policy violations to support@waslati.com. Waslati will investigate all reports within 5 business days and may suspend accounts pending investigation.
For any refund-related concerns, reach us at support@waslati.com
For refund questions or payment issues, contact us directly.
📧 support@waslati.com